Who is the Alcohol and Drug Support Line for?
The Alcohol and Drug Support Line is for anyone seeking help for their own or someone else’s alcohol and or other drug use.
Calling the service may be part of a person's strategy to manage urges or cravings at high-risk times. Callers include people who may not wish to have face-to-face counselling/treatment or those who need support while waiting for an appointment.
As a confidential 24/7 service, we can also support people who require out-of-hours support for their alcohol or other drug use.
Our goal is to provide an empathetic service to ensure callers feel supported and empowered to address their challenges.
The Alcohol and Drug Support Line is not a crisis line. For emergencies, please dial triple zero (000).
How to contact the Alcohol and Drug Support Line
Call the Alcohol and Drug Support Line 24 hours a day:
Metro callers - (08) 9442 5000
Country callers - 1800 198 024 (toll free)
No matter the time or place, the support line is here for you, providing:
- A 24/7 phone line with email and live chat options
- One-to-one telephone/online contact with a qualified counsellor
- Non-judgemental, confidential support service
- A free call back service
If English is not your first language, you can get free translation support through the Translating and Interpreting Service (TIS National) by phoning 131 450.
If you have speech or hearing difficulties, you can contact us by phone through the National Relay Service, email and or LiveChat.
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What to expect when you call the Alcohol and Drug Support Line
When calling this service, you will have one-to-one contact with a qualified counsellor who will provide confidential support.
The process is as follows:
Your call will be answered by a recorded message which includes information about confidentiality.
The call may be monitored for training purposes.
You will have the choice to talk to a qualified counsellor or a trained parent and family peer volunteer.
If you select to speak to a parent, a qualified counsellor will introduce themselves and ask you some questions before transferring you through to the volunteer.
It’s okay if you are feeling nervous, we’ll start the conversation and encourage you to talk about what you have been going through.
The counsellor or volunteer can refer you to local services that can provide you with ongoing support.
As your call wraps up you may be offered a follow up call or encouraged to call us back.
The counsellor can provide information about other services that can help you including support groups and programs we run for family members affected by someone else's alcohol and or other drug use.
The Alcohol and Drug Support Service can also provide:
- Interim support to individuals waiting for face-to-face counselling/treatment
- A free call back service to socially and geographically isolated clients
- Support to health professionals working with individuals and families impacted by alcohol and or other drug use
Page last updated29 January 2025
