Who is the Alcohol and Drug Support Line for?
The Alcohol and Drug Support Line (ADSL) is for anyone across Western Australia seeking help for their own or someone else’s alcohol and/or other drug use.
Calling the confidential 24/7 service may be part of a person's way to help them manage urges or cravings at high-risk times. Callers include people who are waiting for a face-to-face counselling appointment or those who need support and find it difficult for them to access face-to-face options.
The service aims to provide callers to feel supported and learn what options and services are available in their local community.
The Alcohol and Drug Support Line is not an emergency service. For emergencies, please dial triple zero (000).
How to contact the Alcohol and Drug Support Line
If you live in Western Australia, you can call the Alcohol and Drug Support Line 24 hours a day:
Metro callers - (08) 9442 5000
Country callers - 1800 198 024 (toll free).
ADSL provides:
- A 24/7 phone line with email and live chat options.
- One-to-one telephone/online contact with a qualified counsellor.
- Non-judgemental, confidential support service.
- A free call-back service.
If English is not your first language, you can get free translation support through the Translating and Interpreting Service (TIS National) by phoning 131 450.
If you have speech or hearing difficulties, you can contact us by phone through the National Relay Service, email and or Live Chat.
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What to expect when you call the Alcohol and Drug Support Line
When calling this service:
- The call will be answered by a recorded message which includes information about confidentiality.
- The call may be monitored for training purposes.
- There will be options to choose to talk to a qualified counsellor or a trained volunteer with lived experience.
- If you select to speak to a parent, a qualified counsellor will introduce themselves and ask you some questions before transferring you through to the volunteer.
- The counsellor can provide information about other services that can help you including support groups and programs we run for family members affected by someone else's alcohol and or other drug use.
- As your call wraps up you may be offered a follow up call or encouraged to call us back.
The Alcohol and Drug Support Service
The video highlights how ADSL offers practical, short-term support for people who call.
The Client Charter provides detailed information about the rights and responsibilities of the Alcohol, Drug and Mental Health Support Service and the people who use the service.
Page last updated26 February 2026
