Who is the Parent and Family Drug Support Line for?
The Parent and Family Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about someone else's alcohol and/or other drug use. Concerns could be related to a child (of any age), significant other, sibling, parent or someone you support or are close to. Calls will be answered by qualified counsellors. They can also provide the option to arrange a call with a volunteer who has lived experience of supporting someone with alcohol and/or other drug issues.
Family members of people who use alcohol and/or other drugs say it can be like riding an emotional roller coaster - leaving you feeling isolated, powerless, confused and ashamed. If you are struggling to cope with your loved one's drug and/or alcohol use, this support line is for you.
The Parent and Family Drug Support Line is not an emergency service. For emergencies, please dial triple zero (000).
How to contact the Parent and Family Drug Support Line
Call the Parent and Family Drug Support Line 24 hours a day:
Metro callers - (08) 9442 5050
Country callers - 1800 653 203 (toll free)
Day or night, the support line is here for you, providing:
24/7 one-to-one phone line support with a qualified counsellor.
8am to 10pm daily, access to trained volunteers for support (this may involve a call-back on a different day).
A non-judgmental, confidential service.
Information about the Family Support Groups and the Six STEPS program.
Referral and information about local services that can provide ongoing support.
If English is not your first language, you can get free translation support through the Translating and Interpreting Service (TIS National) by phoning 131 450.
If you have speech or hearing difficulties, you can contact us by phone through the National Relay Service, email and or Live Chat.
The Client Charter provides detailed information about the rights and responsibilities of the Alcohol, Drug and Mental Health Support Service and the people who use the service.
Page last updated26 February 2026
