Who is the Parent and Family Drug Support Line for?
The Parent and Family Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about someone else's alcohol and or other drug use. Concerns could be related to a child (of any age), a partner, parent or someone you support. Callers have the option to speak to a counsellor or a parent and family peer volunteer.
Family members of people who use alcohol and other drugs say it can be like riding an emotional roller coaster - leaving you feeling isolated, powerless, confused and ashamed. If you're struggling to cope with your loved one's drug and alcohol use, this support line is for you.
Access this service to talk to a qualified counsellor or a parent and family peer volunteer about your situation.
The Parent and Family Drug Support Line is not a crisis line. For emergencies, please dial triple zero (000).
How to contact the Parent and Family Drug Support Line
Call the Parent and Family Drug Support Line 24 hours a day:
Metro callers - (08) 9442 5050
Country callers - 1800 653 203 (toll free)
Day or night, the support line is here for you, providing:
24/7 one-to-one phone line support with a qualified counsellor
8am to 10pm daily, access to trained parent and family peer volunteers for peer support
A non-judgmental, confidential service
Referral to Parent and Family Peer Support Groups and the Six STEPS program
Referral to local services that can provide ongoing support
If English is not your first language, you can get free translation support through the Translating and Interpreting Service (TIS National) by phoning 131 450.
If you have speech or hearing difficulties, you can contact us by phone through the National Relay Service, email and or LiveChat.
What can you expect when you call the Parent and Family Drug Support Line
When using this service you can connect with either a qualified counsellor or a trained parent and family peer volunteer. The parent and family peer volunteer has personal experience supporting a child or family member affected by alcohol and other drug use. If you opt for a one-on-one conversation with a qualified counsellor, they will provide confidential support and may also offer you the chance to speak with a peer volunteer.
You can request to be transferred to a volunteer at any point or the counsellor can arrange for a volunteer to call you back at a time that suits you. All volunteers are trained to share valuable insights based on their own experiences in supporting a significant other dealing with alcohol and other drug use.
The Client Charter provides detailed information about the rights and responsibilities of the Alcohol, Drug and Mental Health Support Service and the people who use the service.
Page last updated17 January 2025
