Privacy

Privacy and Confidentiality

The Alcohol, Drug and Mental Health Support Service (ADMHSS, we, us, our, the service) is committed to protecting your privacy and handling your personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (WA).

We recognise that privacy and confidentiality are essential when seeking support. Every reasonable effort is made to ensure that communication with ADMHSS, whether by telephone, email, live chat or online services, is secure and confidential.

Collection and Use of Personal Information

We may collect personal information that is reasonably necessary to provide support services, respond to enquiries, promote safety and wellbeing, comply with legal obligations, and improve our services. The personal information we collect may include your contact details, information about your situation and support needs, and records of interactions with ADMHSS.

You may choose not to identify yourself or may use a pseudonym when contacting the Service. However, this may limit our ability to provide some services or supports.

For further details on ADMHSS Collection Notice click here.

Confidentiality

This is a confidential service. Information you share with an ADMHSS team member will be treated as confidential. We will not disclose your personal information outside of ADMHSS without your consent unless authorised or required by law.

However, if we are concerned about your safety, the safety of another person, or the safety of a child, we may disclose your personal information where necessary to protect that person or others from harm.

Where possible, we will discuss any concerns with you before sharing information, If necessary to protect you or another person, we may provide relevant information, including contact details you have supplied, to emergency services, crisis support. 

Storage and Security of Information

ADMHSS takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely and is accessible only by authorised personnel who require access to perform their duties.

Access

You may request access to personal information held about you through Freedom of Information Contact Us | Mental Health Commission. 

Complaints

Individuals with concerns about the management of their personal information can make a complaint in accordance with the Commission Complaints Management Policy. 

A complaint may be made by:

• visiting our website; or
• downloading this complaint form;
  • emailing it to complaints@mhc.wa.gov.au 
  • faxing to (08) 6553 0400; or
  • posting it to GPO Box X2299, Perth Business Centre WA 6847
• calling us on (08) 6553 0600 between 8am and 4pm, Monday to Friday.

All complaints will be taken seriously and investigated promptly. If the complaint is not resolved to an individual's satisfaction, they may contact the Office of Information Commissioner, Western Australia.

Further information

ADMHSS is part of the Mental Health Commission. The Mental Health Commission Privacy Policy provides additional information about how personal information is managed. We encourage you to review the policy regularly as it may be updated from time to time Privacy | Mental Health Commission.

Further information about privacy rights in Western Australia is available from the Office of the Australian Information Commissioner.

Contact Us

If you would like to access your information, or have any questions about this Privacy Statement, please contact:

Mental Health Commission 

Privacy Officer

PRIS@mhc.wa.gov.au 

(08) 6553 0600